FAQs

FAQs

It’s ok to have questions. Below you’ll find the answers to the most common questions you may have about Assistopia and how hiring a virtual assistant can support your business.

If you still can’t find the answer you’re looking for, just contact me!

What is a Virtual Assistant?2024-02-23T14:23:54+00:00

A Virtual Assistant, or a VA is someone who provides professional administrative support to clients from a remote location. This can be either on an ad-hoc or part time basis.

What are the benefits of hiring a Virtual Assistant?2024-02-23T21:28:52+00:00

There are many benefits to hiring a virtual assistant, but I’ll keep it brief, you pay for the hours I work, nothing more. No National Insurance contributions, pensions, holiday pay or any other costs incurred when hiring an employee.

Then there’s the flexibility. Have a one off project you need help with? No problem, let me assist you with that. Would you like regular, monthly support for around 10-20 hours per month? No problem, I can assist you with that too.

I cover this in more detail in my blog post about why you should hire a virtual assistant if you want to know more.

How does it all work?2024-02-23T14:26:09+00:00

During our initial chats, we’ll discuss and agree the following:

  • The tasks you wish to delegate
  • How often you wish to be notified of time worked
  • The systems you work on and access levels to those
  • Preferred method of communication (email, phone, pigeon)
How does the billing work?2024-02-23T21:37:29+00:00

All work is billed per hour, or in 15 minute increments when it’s not a full hour. You will receive an invoice at the end of each month. Payment terms are strictly 14 days.

I am always happy to disclose my rates, or contact me for more details.

How do I know how much time you’ve spent on each task?2024-02-23T14:26:57+00:00

I use Toggl to accurately record all the time I’ve spent working on your tasks.

I can provide weekly updates on how much time has been worked. Or you can set a time limit (eg two hours) where I update you on progress.

All this can be decided during our initial discussions.

Are there any hidden fees?2024-02-23T14:27:21+00:00

No.

You pay for the hours I work and nothing else. Nada. Zilch. Diddly-squat.

Am I tied into a contract?2024-02-23T14:27:43+00:00

No.

I’m here to offer you support as and when you need it. I’d prefer to keep your custom by providing a valuable, can’t-live-without service.

What admin tasks do you do?2024-02-23T14:29:03+00:00

It’s probably easier saying what service I don’t offer, which is reception or telephone answering service. All other administrative support can be provided by Assistopia – check out my services page for more details.

How can I ensure my data and information is safe with you?2024-02-23T14:30:26+00:00

I use 1Password to store all login and password details. I’m registered with ICO and maintain a strict confidentiality agreement as part of our terms.

All files and data are stored in a Google Workspace or Microsoft Office 365 account.

I have recent DBS clearance and have had previous Home Office Security clearance, when working in the prison service and at the Bank of England.

I’m happy to sign any Non Disclosure Agreements, if required.

Testimonials

Craig Barker, Koobr

Here at Koobr, we hired Assistopia and Andrea to assist with client communication, project management, CRM administration and many more things. Andrea also identified areas of the business where we could make more money, a task which resulted in generating income that more than paid for her role for a year.

We think of Andrea as an integral and essential part of our team, all of the staff love working with her!

Craig Barker, Koobr
Owen Conti, Managing Director of Code 56
One of the great things about working with Andrea is that she’s not just virtual – she attends team meetings, keeps herself up-to-date with our operational challenges and offers suggestions on how to help.

Andrea and Assistopia have been instrumental in improving our invoicing process significantly and now our credit control is actually under control thanks to her hard work. She even handles our tediously boring jobs quickly and with a smile too!

Owen Conti, Code 56
Simon Thacker, Director at Greystone Advisory in Derby

I’ve worked with Assistopia with 2 organisations and it is clear to see that Andrea is organised, dedicated and asks the right questions and can work autonomously with the ability to push on a project. She is diligent and demonstrates her experience time and time again. I would recommend!

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Andrea helps me with research projects. She is friendly and professional and always delivers on time and to brief. By working with Andrea, I’m able to free up some of my time so I can expand what I’m able to do for my clients.

Freelance Technology Reporter, BBC
Mike Hindle, Founder of Clearcut Derby
It’s been really great working with Andrea and Assistopia. Andrea is very organised and professional – exactly what I needed from a virtual assistant. Highly recommended.
Mike Hindle, Clearcut Derby
Matt Elliott, Owner at Nutrition Angel
Andrea is the Donna to my Harvey!
Matt Elliott, Nutrition Angel
Lisa Edmundons, Owner of Amber Wills & Estate Planing Services, Derbyshire

Assistopia and Andrea have been such a help to me and my business. Andrea is a self starter, flexible, approachable and extremely professional. I would not hesitate in recommending her and Assistopia to anyone.

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When I looked for a virtual assistant in Derby, I came across Andrea from Assistopia and asked her to help me complete a complex digital administrative task that I was finding very time consuming. Andrea came to the table with a quick understanding of what needed completing, took full ownership of the task and I couldn’t be happier with the end result. Highly recommended.

James Blake, Powerful Ideas
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